Last updated: 2026-10-22
This Refund Policy applies to paid subscription plans of FocusTutor AI, operated by Daniel Rojas. Payments are processed by PayPro Global, Inc., acting as merchant of record: it charges you, issues the receipt, applies the taxes that apply in your country and executes refunds.
The Free plan lets you use the Service at no cost and without entering any payment method, so you can evaluate whether FocusTutor fits your family before purchasing a paid plan.
You can cancel your subscription at any time, with no penalty and no need to contact us: from your billing panel, with "Cancel subscription", or from your PayPro Global customer account, which you sign in to with the email you used to pay.
When you cancel, the plan stays active until the end of the billing period you already paid for, and no further charges are made. Before that date you can reactivate the subscription at no cost. Cancelling does not by itself refund the current period.
You may request a full refund of any charge, whether the first one or a monthly renewal, within 14 calendar days of that charge and for any reason. You do not need to justify it, though we appreciate knowing what did not work so we can improve.
If the consumer protection laws of your country give you a longer period or more favorable conditions, those laws apply.
When the current period is refunded, the subscription ends and the account returns to the Free plan. Your data and student profiles are kept.
•Duplicate or erroneous charges: always refunded in full, regardless of the date.
•After 14 days: you can still write to us and we will evaluate each case in good faith.
Write to support@focustutor.ai from the email associated with your account, indicating the date of the charge. You can also ask PayPro Global from your customer account or by replying to the purchase confirmation email.
We process every request within 48 hours of receiving it. If for any reason we do not, PayPro Global may execute the refund directly.
PayPro Global returns every refund to the original payment method, including the taxes charged on that order. How long they take to appear depends on your bank or card issuer, typically up to 10 business days.
We may update this policy; the current version is always the one published on this page, with its last-updated date. Changes do not affect requests already submitted.